This privacy policy sets out how inchigo (“we”, “us”, “our”) uses and protects any information that you give Inchigo when you use this website.
inchigo is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
inchigo may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/10/2025.
When you download some of our collateral or otherwise interact with the website, you may be asked to provide some information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We do not sell your personal information.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable technical and organisational measures (physical, electronic and managerial) to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your device. Once you agree, the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences.
We use traffic/analytics cookies to identify which pages are being used (e.g., HubSpot and Google Analytics) to help us analyse data about web page traffic and improve our website. We use this information for statistical analysis and service improvement. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share. You can choose to accept or decline cookies in your browser settings (note: declining may affect functionality).
Chrome · Firefox · Opera · Internet Explorer · Safari · Edge (see vendor help pages for instructions).
Our website may contain links to other websites of interest. Once you use these links to leave our site, please note we do not control those websites and are not responsible for the protection and privacy of any information you provide whilst visiting them. Review the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
You may request details of personal information which we hold about you under the EU GDPR and UK GDPR. If you would like a copy of the information held on you, please email us at info@inchigo.com.
If you believe that any information we are holding about you is incorrect or incomplete, please contact us and we will promptly correct any information found to be inaccurate
If you believe that any information we are holding about you is incorrect or incomplete, please contact us and we will promptly correct any information found to be inaccurate.
1.1 We are committed to safeguarding the privacy of our website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users.
1.3 We use cookies on our website; where not strictly necessary, we request your consent on first visit.
1.4 Our communications include privacy controls to manage whether you receive direct marketing.
1.5 In this policy, “we”, “us” and “our” refer to inchigo.
2.1 Usage data (IP, location, browser, OS, referral, page views, session metrics) from HubSpot & Google Analytics — purpose: analytics and service improvement; legal basis: legitimate interests.
2.2 Account data (e.g., name, email) — purpose: operate website, provide services, security, backups, communications; legal basis: legitimate interests and/or contract.
2.3 Profile data (if applicable) — purpose: enable/monitor your use of the site/services; legal basis: legitimate interests and/or contract.
2.4 Service data (from you/your employer) — purpose: operate website, provide services, security, backups, communications; legal basis: legitimate interests and/or contract.
2.5 Publication data — purpose: enable publication/administer website; legal basis: legitimate interests and/or contract.
2.6 Enquiry data — purpose: offers/marketing/sales follow‑up; legal basis: consent.
2.7 Customer relationship data — purpose: manage relationships, communications, records, and promotion; legal basis: legitimate interests.
2.8 Transaction data — purpose: supply purchased goods/services, keep records; legal basis: contract and legitimate interests.
2.9 Notification data — purpose: send notifications/newsletters; legal basis: consent or contract (as applicable).
2.10 Correspondence data — purpose: communications and record‑keeping; legal basis: legitimate interests.
2.11 Visitor information (may include IP and ISP) — purpose: analytics; legal basis: legitimate interests.
2.12–2.15 We may also process data as necessary for legal claims, insurance/risk management, professional advice, legal obligations, or vital interests.
We may disclose personal data to group companies, insurers/professional advisers, suppliers or subcontractors (as necessary to perform a contract), payment service providers (to process payments and handle queries), and selected third‑party suppliers who may contact you about relevant goods/services (they will provide their own privacy policy and act as controllers for that contact). We may disclose personal data to comply with legal obligations, protect vital interests, or for the establishment, exercise or defence of legal claims.
We provide information about circumstances in which your personal data may be transferred outside the European Economic Area (EEA) and/or the United Kingdom.
We have offices and facilities in the United Kingdom and France. Transfers between these jurisdictions are protected by the current EU–UK adequacy decision and/or appropriate safeguards. Our website hosting facilities are situated in the United Kingdom.
Some of our primary systems (e.g. IONOS) are hosted in the United Kingdom, while others (such as HubSpot and Microsoft 365) operate from within the European Union or with EU-hosted infrastructure. In certain cases, authorised team members or contractors may also access data remotely from the UK.
All such processing and transfers between the EU and the UK are conducted securely and remain compliant with the current EU–UK adequacy decision. Inchigo ensures that these data flows do not result in further international transfers, and that appropriate technical and organisational safeguards are in place to protect your personal data at all times.
Personal data submitted for publication may be available worldwide via the internet.
We retain personal data only for as long as necessary for the purposes set out in this policy. Retention periods vary by data type and purpose. We periodically review retention and securely delete or anonymise data when it is no longer needed, subject to legal obligations.
We may update this policy by publishing a new version on our website and, where appropriate, notifying you by email. Please check this page occasionally to ensure you are happy with any changes.
Under the EU GDPR and UK GDPR, you have the right to:
You may exercise your rights by written notice (see Section “Our details”) or by emailing info@inchigo.com.
All requests to access, rectify or delete any personal data should be sent to info@inchigo.com. You will receive an acknowledgement of the request receipt within 5 working days, and action will be taken within 20 days. Whilst inchigo accepts your request to access, rectify or delete your personal data held, if it is held with a “Partner”, it may take longer to obtain.
A cookie is a file containing an identifier sent by a web server to a browser and stored by the browser. Cookies may be “persistent” (remain until expiry/deletion) or “session” (expire when the browser is closed). Cookies typically do not contain information that personally identifies a user, but personal information we store may be linked to information stored in and obtained from cookies.
We use cookies for:
(a) personalisation – store preferences and personalise the website (e.g., HubSpot, Google Analytics, Google Ads)
(b) analysis – analyse the use and performance of our website and services (e.g., HubSpot, Google Analytics, Google Ads)
(c) cookie consent – store your cookie preferences
Cookies used by our service providers
Our service providers use cookies that may be stored on your device when you visit our website. We use Google Analytics to analyse website use.
Google’s privacy policy: https://www.google.com/policies/privacy/
Most browsers allow you to refuse and delete cookies. Guidance is available for Chrome, Firefox, Opera, Internet Explorer, Safari, and Edge. Blocking all cookies may negatively affect usability, and some features may not function.
This website is owned and operated by inchigo.
We are registered in France under registration number 513 361 840 R.C.S. Marseille
Our registered office is:
24 B Boulevard Barral
13008 Marseille, France
We are also registered in the United Kingdom under:
inchigo UK LTD, Company number 11907758
64 Southwark Bridge Road, London SE10AS
You can contact us:
Our Data Protection Officers are:
